Patient Feedback

Last updated: 27/05/2024 09:01:46

Number of Concerns, Complaints and Compliments received.

November December January February March April May Total
Concern 30 24 32 33 44 9 4 176
Complaint 19 16 22 13 12 48 15 145
Compliment 133 146 111 129 131 105 85 840
Total 182 186 165 175 187 162 104 1161

Friends and Family Test (FFT) data.

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how. The question we ask is ‘Thinking about the service we provide. Overall, how was your experience of our service?

Month Period Very Good Good Neither Good nor Poor Poor Very Poor Don't Know Total
November 236 59 16 1 5 1 320
December 233 62 6 5 11 3 321
January 211 58 12 15 15 3 314
February 195 49 20 5 9 1 279
March 288 57 18 7 10 3 383
April 282 89 25 9 14 5 424
May 160 48 17 2 13 2 242

Total number of completed electronic feedback surveys

December January February March April May
Total 80 109 73 99 140 84
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